METHODOLOGY OF QUALITY MANAGEMENT BASED ON INTERNATIONAL ISO 9000 STANDARDS IN UKRAINE

Abstract

Improving product quality through the enhancement of quality management systems is a pressing issue, as its resolution directly influences the efficiency of economic activities of market operators. Therefore, the primary objective of all stakeholders involved in the production, distribution of food products, and provision of service offerings is to ensure high quality for consumers and other interested parties. Considering these conditions, the widespread adoption of a highly effective economic tool, namely the quality management system, has become prevalent at the present stage. This system complies with the requirements and guidelines outlined in the ISO 9000 international quality standards and serves as a fundamental structural component of enterprise management. It facilitates goal achievement through the implementation of a process-based approach, including planning, assurance, control, and quality improvement. The purpose of this study is to analyze the theoretical and methodological foundations of the essence and purpose of the quality management system, its current application status, and regulatory framework based on ISO 9000 international standards in Ukraine. These standards address the assurance of quality in service and production activities of enterprises. Based on the conducted research, a comprehensive and in-depth analysis of the existing regulatory framework for quality management systems based on ISO 9000 standards has been performed. These standards have been adopted as national and approved as state standards in Ukraine, serving as the methodological basis for this study. The necessity of implementing quality management systems in restaurant businesses has been substantiated. The study also explores and analyzes the content, essential characteristics, and terminological framework of the quality management system, which encompasses the requirements and guidelines for improving product and service quality. It is confirmed that ISO 9000 international standards collectively form a harmonized series of standards focused on quality management, based on fundamental quality management principles. The study justifies the socio-economic and managerial benefits for enterprises aiming to implement a quality management system in their service and production activities. Prospects for further research have been identified, particularly in the development of quality management under the dynamic conditions of the modern product and service market. These prospects are based on adherence to ISO 9000 international standards, addressing modern methodological aspects of enterprise quality management, as well as challenges encountered during the implementation of quality management systems in restaurant businesses and potential solutions.